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Customer Communication During Coronavirus: Technology Tools


From customer service web chats to SMS text messaging, there are several tools business owners can use to keep in touch with customers during the coronavirus pandemic. — Getty Images/eternalcreative

More lockdowns are being announced each day due to COVID-19. As the situation evolves, business owners are exploring ways to stay in touch with customers until shops can reopen. In fast-moving and uncertain situations, it’s important that you be available to answer your customer’s questions, communicate your business’s status and provide support to your community. It may mean you try entirely new ways to reach your customers, such as SMS texting or web chat. Here are some tools to get you started.

[Read more: How to Stay Connected to Your Customers During the Coronavirus Outbreak]

Podium Webchat

Live chat with your customers using a web chat tool like Podium. Podium integrates with your website to allow your team to

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Assist Official Buyer Help

Wednesday: Re-entry into the Paris climate protection settlement and lifting of President Donald Trump’s journey ban, which applies to a number of international locations with a Muslim majority.

small business saturday 2019 images

We acknowledge the plight of entrepreneurs and new companies who wrestle to lift important capital and fail to take their model or enterprise to the subsequent level. Marketplace for Companies verticals: Microsoft partners showcase & sell vertical industry functions on Microsoft App Source. Prospects can buy these plug and play purposes on the App supply. Given various ongoing constraints to in-store buying, suggested Tom Sullivan , vice chairman of Small Enterprise Policy on the U.S. Chamber of Commerce, check your native retailer’s website first for deals and reductions. For those who’re on the lookout for local manufacturers however don’t know the place to start out, one useful resource might be Service provider Maps from American Categorical. Amazon … Read more


September 2021