Almost half of shoppers ‘won’t return to their previous level of in-store shopping’

Almost half of shoppers quizzed in a survey don’t believe they will ever return to their previous level of in-store shopping.

The figure of 46.7% of shoppers who said this is almost double that of six months ago as the original lockdown ended when 25.5% expressed that view.

Online booking and customer engagement platform Appointedd conducted the two surveys, one in June and one in December 2020 to track any changes in how the public feel about in-store shopping since living with Covid-19.

The good news is that it’s not all gloom for high street shops, as, in June, 45.3% of respondents claimed that following the pandemic they planned to shop more locally, six months on this number has rocketed to 64%.

As we come to the end of 2020 the Shop Safely Survey gives a glimpse of what retail, post Covid-19 might look like and how this has changed

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